プライバシーポリシー

Overview

This Privacy Policy outlines the procedures through which ThermalMaster collects, utilizes, maintains, and discloses information acquired from users ("Users") of the website https://thermalmaster.com/ ("Site"). The policy applies to both the Site and all the products and services provided by Thermal Master.

I. Thermal Master General Privacy Policy (Website & Services)

PERSONAL IDENTIFICATION INFORMATION

Personal identification information may be gathered from Users in various ways, including but not limited to, when Users visit the site, register, place orders, complete forms, and engage in other activities, services, features, or resources offered on the Site. Users may be requested to provide, as appropriate, their name and email address. It's important to note that Users have the option to visit the Site anonymously. Collection of personal identification information will only occur if Users voluntarily submit such information. Users can choose not to provide personal identification information, but this may restrict their participation in certain Site-related activities.

 

NON-PERSONAL IDENTIFICATION INFORMATION

Whenever Users interact with the Site, non-personal identification information may be collected. This information includes browser names, computer types, technical details about Users' connections to the Site (such as operating systems and internet service providers), and other similar details.

 

WEB BROWSER COOKIES

The Site may utilize "cookies" to enhance User experience. Cookies are placed on the User's hard drive for record-keeping purposes and to track information. Users can configure their web browsers to refuse cookies or receive alerts about sent cookies. However, some parts of the Site may not function correctly if this option is chosen.

 

HOW WE USE COLLECTED INFORMATION

ThermalMaster may collect and employ Users' personal information for various purposes, including:

  1. Running and operating the Site - to display content correctly.
  2. Improving customer service - to respond efficiently to customer service requests.
  3. Personalizing user experience - to understand how Users collectively use the services and resources on the Site.
  4. Enhancing the Site - utilizing user feedback to improve products and services.
  5. Processing payments - using provided information for order-related services, with no sharing with external parties beyond what's necessary.
  6. Running promotions, contests, surveys, or other Site features - sending Users agreed-upon information. 

 

HOW WE PROTECT YOUR INFORMATION

Appropriate data collection, storage, and processing practices are adopted to safeguard personal information, including measures against unauthorized access, alteration, disclosure, or destruction.

 

SHARING YOUR PERSONAL INFORMATION

Users' personal identification information is not sold, traded, or rented to others. Generic aggregated demographic information may be shared with business partners, affiliates, and advertisers for specific purposes. Third-party service providers may also be involved in certain activities with the Users' permission. 

 

ELECTRONIC NEWSLETTERS

Opting into the mailing list results in receiving emails containing company news, updates, and related information. Third-party service providers may assist in operating these activities with Users' permission. 

 

COMPLIANCE WITH THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT

The Site is not intended for children under 13, and no personal information is knowingly collected from this age group. Users under 13 are advised not to use or provide any information on the Site.

 

COLORADO, CONNECTICUT, VIRGINIA, AND UTAH PRIVACY RIGHTS

Residents of these states have rights, including confirming data processing, accessing and deleting certain personal information, data portability, and opting out of personal data processing for targeted advertising and sales. Correction of inaccuracies and opting out of profiling are also available. Requests to exercise these rights can be submitted to support@thermalmaster.com

 

CHANGES TO THIS PRIVACY POLICY

ThermalMaster may update this privacy policy, with notifications posted on the Site. Users are encouraged to check the page frequently to stay informed about changes. 

 

YOUR ACCEPTANCE OF THESE TERMS

Using the Site implies acceptance of this policy. If you disagree, please refrain from using the Site. Continued use after policy changes indicates acceptance of the modifications. 

 

CONTACTING US

For questions about this Privacy Policy or dealings with the Site, users can contact ThermalMaster. 

 

EQUAL OPPORTUNITY EMPLOYER

ThermalMaster is an Equal Opportunity Employer, committed to non-discrimination based on various factors. The management team ensures adherence to this policy throughout the employment process.

Company name：BLUE STAR TRADING LIMITED 
Company Address: RM C，6/F，WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK

II. NV Product Privacy Policy (Apps & Devices)

1. Scope
This section applies specifically to NV applications, platforms, and devices (such as NV2 handheld thermal cameras).

2. Data We Collect

Contact information when users reach customer support.

Device information: OS version, memory, running status, UDID, etc.

Video/image data captured by NV devices (only processed with consent, used for preview, alarms, analysis).

WLAN/device connection data when pairing NV devices.

3. How Data Is Stored

NV does not store your personal data on company servers.

Data generated by NV usage is stored on your terminal device.

4. How We Use Data

To provide real-time video preview, abnormal scene detection, alarm generation.

To improve and upgrade NV applications.

5. Cookies in NV Apps
NV applications may use session cookies, persistent cookies, login credentials cookies, multilingual cookies, and pixel tags.

6. Data Sharing & Transfers

    No sharing without explicit consent unless required by law.

    Data may be transferred across countries with contractual safeguards.

7. Children’s Data (Under 16)

    Consent from a parent/guardian is required for users under 16.

    NV does not target children. Parents can request deletion if data was processed.

8. Third-Party Links
NV may include links to external apps or sites. Their privacy policies apply.

9. Data Subject Rights (GDPR-Aligned)

Right to access, rectify, erase, restrict, object, and data portability.

10. Complaints
Users may contact local data protection authorities if unsatisfied with our response.

III. Acceptance

By using Thermal Master services or NV products, you acknowledge and agree to this Privacy Policy, including the NV-specific terms listed above.