Shipping policy
Shipping Policy
Shipping Fee & Time
Thermal Master is committed to bringing our products to everyone in the world. Our services are available to most countries and regions worldwide and meet various shipping needs. We cooperate with the most reliable international and domestic express companies to ensure your packages are delivered safely and on time.
Shipping Fee
We provide free shipping service all over the world.
Order Processing & Shipping Time
All of your orders will be shipped in 1-3 business days. In United States delivery times are approx 5-7 business days. For the EU orders, the estimated delivery time is 3-5 business days. In other countries, the delivery time is 15-25 days.
Courier
Shipments are carried out by UPS, DHL or in some cases by private couriers.
Receiving an Email
If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address.
Lost Package
If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.
Where Your Package Is Located
Once the shipment has left, you will receive an email with a tracking number, which will keep you informed about the status of the shipment.
Thermal master will in no case be liable for any in-conventional events, due to long delivery times or failure to deliver items that are indicated as not immediately available.
Shipping Orders
Orders will be shipped within 3-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through Thermal master.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Order Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.
Delivery Address
A correct and complete delivery address is essential.
Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.
Shipping Couriers & Status
When you place an order on Thermal master.com website, you will receive a shipping information email automatically from Thermal master. Please check your email address. If you haven't found the email, please check your spam box and add Thermal master to your contact list.
