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Shipping Policy

Thermal Master is committed to bringing our products to everyone in the world. Our services are available to most countries and regions worldwide and meet various shipping needs. We cooperate with the most reliable international and domestic express companies to ensure your packages are delivered safely and on time.

Shipping Fee 

We provide free shipping service all over the world.

Order Processing & Shipping Time

NOTED:
(1) We would ship from nearest warehouse in pririty for customers from USA, EU and UK. 
(2) We would ship from CN warehouse for customers from other countries.
(3) If there is stocks shortage we would ship from CN warehouse for all the customers' orders.
(4) Once your order is placed, we will process and ship it within 1-3 business days, provided the items are in stock. *Please note that it may take an additional 3-5 business days for the tracking number to be updated and reflected in your order details. You can expect to receive your order number within 5-7 days after placing your order. We appreciate your patience and are committed to ensuring timely delivery.

Courier
Shipments are carried out by UPS, DHL or in some cases by private couriers.

Receiving an Email

If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address. or Track your Order

Lost Package

If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.

Where Your Package Is Located

Once the shipment has left, you will receive an email with a tracking number, which will keep you informed about the status of the shipment.

Thermal master will in no case be liable for any in-conventional events, due to long delivery times or failure to deliver items that are indicated as not immediately available.

Shipping Orders

Orders will be shipped within 7-25 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through Thermal master.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.

Delivery Address

A correct and complete delivery address is essential. 

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Shipping Couriers & Status

When you place an order on Thermal master.com website, you will receive a shipping information email automatically from Thermal master. Please check your email address. If you haven't found the email, please check your spam box and add Thermal master to your contact list.