Widerrufsrecht

1. Refund

ThermalMaster offers a 30-day money-back guarantee for goods purchased directly from thermal master.com. We are confident that you will love your new Thermal master product. However, if you are unsatisfied for any reason, please do let us know within a 30 day period. Once we receive the product and confirm its validity, we can refund the full purchase price. To return an item, please contact us via phone number 945 274 9922 or email support@thermalmaster.com during our normal business hours. In order to return your product within the 30-day return policy, please ensure that:

2. Late or Missing Refunds

If you haven't received any refund yet, please do recheck your bank account carefully again. If your payment was made by credit card, once we receive the product we will credit your account. Please do allow 7-10 business days for the credit to appear on your credit card statement.

You should also contact your credit card company directly, if the credit still hasn't appeared - it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at  sales@thermalmaster.com

3. Return & Refund Conditions

Please carefully read the terms and conditions below. If the terms and conditions are not met, Thermal master reserves the right to refuse the exchange or refund. Please note that Thermal master does not permit the return of or offer refunds for the following products: A product that is custom configured or branded to your personal specifications. A product purchased from a 3rd party retail partner.

4. How to Return an Item

To return an item you'll need to obtain a Return Material Authorization (RMA) number. Thermal master will not accept returns without prior authorization and an RMA number. You can get your RMA form by contacting us via telephone, or email for assistance.

5. Process for Returning a Product

 ① Obtain a Return Merchandise Authorization (RMA) Number.

② Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Thermal master . Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.