Service Policy

1. Free & Fast Delivery:

Free shipping costs on every Xinfrared order. Fast Shipping: 3 - 4 business days DHL or UPS shipping service.

2. 30-Day Money-Back Guarantee

Return your undamaged Xinfrared products for ANY reason, within 30 days, and you'll receive a full refund. When contacting customer service for any return requests, you’ll receive a free, pre-paid return label. With Xinfrared 30 day money back guarantee policy, please return materials in a new/near-new condition and you'll get your money back!

3. Free RMA Return

Free return label for your return request whilst your product is under warranty. A free replacement whilst your product is under warranty. Free shipping on your replacement under the warranty.

4. Free 24/7 Support

Our dedicated support team will answer all your questions within 24 hours (business days).